Water parks, theme parks, animal parks, campgrounds, hotels and resorts and other attractions in leisure, tourism and hospitality often face the challenge of staying competitive in a changing market. One strategy to stay ahead of the race is process optimisation; another is continuous improvement of the visitor experience. Some relatively recent technological solutions manage to combine both objectives. In this case, the products VACWAYkiosk and VACWAYlockers, from the company VACWAY, have caught our attention.

Undoubtedly, the fact that leading companies in the sector, such as the groups Parques Reunidos, Aspro Parks, Looping, and also a theme park as important as Port Aventura, have resorted to these technological solutions, gives us an idea of their efficiency. Let’s see how these products help to optimise processes and improve the user experience.

VACWAYlockers: smart lockers

VACWAYlockers is an automated smart locker rental system. The following are its main advantages:

-Reduced waiting times: visitors, guests and tourists can access their lockers quickly and easily using a PIN or QR code, with a system called Quick Access. This system avoids unnecessary downtime and waiting times.

-Reduced staff costs: the automation of smart lockers eliminates the need for manual management and, consequently, optimises human resources.

-Process automation: the real-time integration of the automated ticketing system with digital management platforms enables efficient and secure control of all operations.

-Finally, smart lockers have technologically advanced devices, such as independent locks, flexibility in rental options and operational sustainability.

It is clear to see that VACWAYlockers smart lockers achieve their goals, in other words. optimising processes and improving the visitor experience.

VACWAYkiosk: automated kiosks

VACWAYkiosk consists of a solution for the automatic sale of services such as FastPass. FastPass is a system of passes to access, at a specific time, to the attractions of theme parks and leisure, tourism and hospitality centres. Thanks to them, users enjoy the facilities and go at the right time, with little waiting, to experience the chosen attractions. The advantages of the VACWAYkiosk solution have a direct impact on the objectives we set out at the beginning of these lines:

-Operational efficiency: users directly manage their purchases at the kiosks, without the need to wait in long queues.

Improved visitor experience: seamless interaction via touch screens, with multiple language options and contactless payments, makes users’ lives easier.

Optimisation of resources: the system allows to drastically reduce the burden of operations at customer service points.

Indeed, as we can see, VACKWAYlockers and VACWAYkosk streamline the operational management of water and theme parks, hotels and resorts, campsites and other leisure, tourism and hospitality establishments. They are tools that automate critical processes, reduce costs and increase user satisfaction. They therefore serve the challenge of maintaining competitiveness in a constantly evolving market.

If you want to know more about these products and others from the company, we encourage you to do so through their website: VACWAY