Today, customers want establishments to anticipate their every need, in order to meet their requirements and enjoy a perfect stay. With new technologies, the actors in the sector can offer personalized and original experiences to attract and retain customers. To convert a basic stay into a dream one, actors can implement effective strategies with innovative...
We have been told that the shopping malls have no future. That is false. Shopping centers are one of the most promising formats that exists. Only that the shopping malls of the future will be different from the ones we know today. They will look more like Walt Disney than Walmart. But as I always...
The hospitality industry faces a challenge: creating client loyalty in the most demanding of customers; children. The hospitality industry faces a challenge: creating client loyalty in the most demanding of customers; children. Satisfying the children’s segment requires specialization, not only in regards to the installations so that they are size-appropriate, but also providing a fun...
It has been selected as the seventh best water park by TripAdvisor’s Travellers Choice The Aquarama Water Park in Benicàssim and Flamingo Aquapark in Alicante, have been selected amongst the best waterparks in Tripadvisor’s Travellers Choice awards, which choose the winners using an algorithm that takes into account both the quantity and quality of the...
This month we’re chatting with Yann Marlic, Director of Camping Le Brasilia, located in Canet Plage, France, which opened its doors in 1964. A campsite that enjoys a 5-star classification and is considered as one of the best in Europe. Le Brasilia campsite began with a terrain of 1.5 hectares, reaching its current size of...
From traditional camping tents to glamorous bubbles. A relatively recent holiday concept is a strong contestant in the offer of traditional accommodation. We’re talking about glamping, a portmanteau of “glamour” and “camping” which gives its name to luxury camping. Under these premises, guests can enjoy a stay in natural surroundings, with all the amenities provided...
A building’s façade not only provides an enclosure destined to protect the interior from inclement weather and endows it with different degrees of intimacy; a good façade design should give the building character and personality. Yet this feature is not adequately addressed in the design of leisure spaces. One of the main reasons to dismiss...
This month we’re talking to Mr. Philippe Giner, Director of Camping Club Farret that belongs to the Yelloh! Village chain located in Vias Plage in the south of France, who has told us how he manages and develops the campsite. Club Farret is a family campsite created in 1956 by the Farret Grandparents with the...
Summer Vacation is approaching and many of you are surely looking for where to go toto go to spend a well-deserved vacation with your family. A few days ago we offered you the best 19 hotels for vacation with children in Spain, and today we have made a selection of the 19 best family hotels...
To exceed travellers’ expectations, hotels must reinvent themselves and update their offers continuously. In fact, the experience does not start when the client arrives at the hotel, but much earlier. The website, social networks and after-sales service, for example, are essential elements in reinforcing the quality of the experience. Comments from existing customers are also...
